I believe good design is about paving desire paths for where users want to go. I always aim to understand the implicit desires of users: their goals, needs, and current gaps. With rigorous UX craft, I help pave the way to make sure the user always goes from where they are to where they want to be. Across large corporations like Delta and Verizon, and community-focused nonprofits like Silver Lining Mentoring and Bagel Rescue, I’ve always focused on crafting experiences that make my users feel heard.