Refining Damage Logging at Delta

UX Design Graduate Intern

At Delta, my team and I are creating a maintenance tool for mechanics at delta hubs across the globe to measure damage as accurately- and quickly- as possible

Time

August 2025 - Present

Team

Me

Jessica Herring

Dialo Diop

Skills

UX Research, Interview, Methodologies, Project Management, UX Design

Refining Damage Logging at Delta

UX Design Graduate Intern

At Delta, my team and I are creating a maintenance tool for mechanics at delta hubs across the globe to measure damage as accurately- and quickly- as possible

Time

August 2025 - Present

Team

Me

Jessica Herring

Dialo Diop

Skills

UX Research, Interview, Methodologies, Project Management, UX Design

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The Journey

This project is still in progress!

01

Discover

The Problem

02

Define

Success Metrics

03

Ideate

The Solutions

04

Develop

The Prototypes

We're Here!

05

Evaluate

Impact on workflow

Overview

What Accuracy means for Delta

Delta manages over 2000 planes, on top of completing service for hundreds more across the globe. When damage occurs on those planes, it needs to be marked and logged somewhere. That's done with the use of silver stickies to track damage physically, and the Aircraft Damage File (ADF) for digital history keeping.


However those silver stickies fly off, and as for the ADF? Well, entries can be inaccurate, leading to hours spent searching for damage that should've taken minutes. So now we ask ourselves…

Delta manages over 2000 planes, on top of completing service for hundreds more across the globe. When damage occurs on those planes, it needs to be marked and logged somewhere. That's done with the use of silver stickies to track damage physically, and the Aircraft Damage File (ADF) for digital history keeping.


However those silver stickies fly off, and as for the ADF? Well, entries can be inaccurate, leading to hours spent searching for damage that should've taken minutes. So now we ask ourselves…

How might we create a tool for mechanics to easily log damage while ensuring accurate data entry for future reference?

Discover

Hearing from Mechanics... and the other mechanics

There's not just 1 type of mechanic at Delta who interacts with the ADF. In fact, there's plenty, and so we first defined wh

© 2026 Alexandr Shor

© 2026 Alexandr Shor

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